Returns & Refund Policy

2.1 When Can You Return a Product?

You may raise a return request within 7 business days of receiving your order if any of the following apply:

• The product is defective or not functioning as described
• The product arrived damaged during transit
• You received the wrong product
• The product is significantly different from its description on the Platform

2.2 Condition of the Product

To be eligible for a return, the product must be:

• Unused and in its original condition
• Undamaged, with no scratches, stains, or signs of use
• Accompanied by all original accessories, tags, manuals, and packaging it came with

Products that show signs of use, damage caused after delivery, or are missing their original components may not qualify for a return.

2.3 Products That Cannot Be Returned

The following categories are generally not eligible for return. Specific non-returnable items will always be flagged clearly on the product description page:

• Perishable goods (food, flowers, consumables)
• Digital codes, vouchers, and gift cards once delivered
• Hygiene and personal care products (once opened)
• Personalised or custom-made products
• Products specifically marked as 'Non-Returnable' on the product page

2.4 How to Raise a Return Request

We are currently building a dedicated Return Request Form on the Platform. Until it is live, please follow these steps:

1. Email us at support@classyfyed.com within 7 business days of receiving your order
2. Use the subject line: RETURN REQUEST – [Your Order ID]
3. Include your name, order ID, reason for return, and clear photographs of the product showing the issue
4. Our team will review your request and respond within 48 hours
5. If approved, the brand or merchant will arrange a pickup from your delivery address

2.5 Return Pickup

Once your return request is approved:

• The brand or merchant will arrange a pickup agent to collect the product from your delivery address.
• You are responsible for any return shipping charges applicable. These will be communicated to you at the time of return approval.
• Please ensure the product is packed securely before the pickup agent arrives.
• You will receive a confirmation once the product has been picked up and is on its way back to the merchant.

2.6 Quality Check

Once the returned product is received by the brand or merchant, it will undergo a quality check to verify the condition of the item:

• Passes quality check — your refund will be initiated within 7 business days.
• Fails quality check (signs of use or damage not present at delivery) — the return may be rejected and the product sent back to you.
• Quality check standards may vary by brand. Any brand-specific criteria will be shared with you at the time of return approval.

3.1 When Will You Get Your Refund?

Once your returned product passes the quality check and the return is approved, your refund will be processed within 7 business days. The refund will be credited to your original payment method — the same UPI, card, wallet, or bank account you used to place the order.

3.2 Refund Timelines by Payment Method

3.3 Partial Refunds

In some cases, a partial refund may be issued — for example, if only part of your order is returned, or if the returned product is not in its original condition but the brand agrees to accept it with a deduction. Any partial refund amount will be communicated to you clearly before it is processed.

4.1 Before the Order Ships

You may be able to cancel your order before it is dispatched. Cancellation eligibility and any applicable charges depend on the brand's or merchant's cancellation conditions, which will be stated on the product page.

• If cancellation is allowed and no charges apply — a full refund will be processed to your original payment method.
• If the brand applies a cancellation fee — this will be deducted from your refund and communicated to you before you confirm the cancellation.

4.2 After the Order Ships

Once your order has been dispatched, it cannot be cancelled. If you no longer want the product after it has shipped, you will need to wait for delivery and then raise a return request as described in Section 2.

6.1 General Rule

Digital subscription payments are non-refundable once the subscription has been successfully activated. This applies regardless of how much of the subscription period has been used.

6.2 Exception — Service Unavailability from Day One

If a digital subscription you purchased through Classyfyed is completely non-functional or inaccessible from the very first day of activation — through no fault of your own — we will review your case individually:

• Compensation for the days the service was unavailable, either as a partial refund or an extension of your subscription period.
• Additional terms and conditions may apply depending on the platform or service provider involved.
• You must report the issue to us within 48 hours of activation by emailing support@classyfyed.com with your order ID and a description of the problem.

6.3 No Refund Scenarios

Refunds will not be issued for subscriptions in the following cases:

• You changed your mind after activation
• You forgot to cancel before the subscription expired
• The subscription was shared or misused in violation of our Terms & Conditions
• The subscription was terminated by us due to a breach of our Terms